T & C's


where applicable


These terms and conditions apply to all bookings made via WhatsApp, Email, Contact Form, Telephone, Online Booking System, and any other forms of communication with any UPC employee. 

1. Payment

  1. Payment is required in full prior to arrival unless otherwise arranged.
  2. Bookings are not confirmed until payment is made in full, unless otherwise arranged.
  3. It is the responsibility of the owner/individual booking to select the correct pet and weight. If the incorrect details are provided, then the client agrees to be held liable for any additional costs.
  4. If upon arrival there are additional requirements payment will be required prior to grooming.
  5. If for whatever reason payment is not made prior to or on the day of grooming then the payment is due within 2 business days unless otherwise arranged. By accepting UPC services you are liable for making payment if payment was not made prior to arrival.
  6. Failure to make timeous payment will result in late payment fees and interest and
    may result in an impaired credit record.
  7. By using our services you agree to being personally liable for all collection fees,
    legal fees, late payment fees and interest. We charge a late payment fee of R50 per
    invoice per month PLUS 2% per month interest compounded on all late payments.

2. Pricing

  1. Prices given over the phone are based on UPC’ representative’s judgement and based on the information provided by the client.
  2. UPC reserves the right to change price if the condition or size of the pet requires more work than anticipated.
  3. UPC reserves the right to charge an additional fee for severely matted dogs and cats in addition to pricing displayed.
  4. Prices are available on the website and therefore the client acknowledges that additional fees may be incurred.
  5. Prices are subject to change.
  6. Prices are based on size of the pet by weight, coat type and condition. In the case of a dispute on the size of the dog, we will use the average weight as stipulated for the breed.
  7. The client is responsible for disclosing all important information related to the size, weight, breed, and coat condition.
  8. UPC reserves the right to cancel bookings if incorrect information is provided.
  9. Changes to bookings are required to go through head office. Changes to bookings on arrival will incur an additional R50 admin fee.

3. Hours of Operation

  1. Our hours of operations are Monday to Friday 8am – 4.30pm and selective Saturdays and Public Holidays.
  2. Last appointments of the day must begin no later than 4pm, unless otherwise agreed, depending on the breed and condition.
  3. If the client delays the team from grooming a pet, then UPC reserves the right to charge an additional R100 for every 30min delay. We reserve the right to turn away clients that are over 15 minutes late for their appointment.
  4. Please note we do not guarantee arrival times as we deal with many factors that can cause delays.
  5. No refunds or rescheduling will be allowed if clients or their pets are not present on arrival.

4. Booking Reservations

  1. You are encouraged to book your service in advance.
  2. Cancellation policy: 24 hours’ notice must be given before cancelling an appointment, failing which we reserve the right to charge for the full price. Cancellations without rescheduling incur an admin fee of R50.
  3. Please note that it is the client’s responsibility to check weather conditions prior to booking.
  4. Bookings are not reserved until payment is made in full.
  5. UPC reserves the right to cancel bookings for whatever reason, including but not limited to:
    5.1 incorrect information being provided, events outside of UPC’s control occur.
  6. It is the client’s responsibility to select the correct area and UPC may cancel such bookings without notice. It is the client’s responsibility to check that UPC covers their area. If unsure the client can contact UPC on our WhatsApp line.
  7. The client is responsible for providing access to a tap and plug point within 15m of the parking location. No refunds or rescheduling will be allowed if grooming is not able to take place on arrival.

5. Matted Coats

  1. The well-being of your pet is of utmost importance to UPC, for this reason, severely matted dogs, and cats, will be shaved to prevent pain and suffering.
  2. By using UPC services, the client grants permission for matted hair to be shaved and stripped. The additional cost of this will be borne by the client.
  3. Severely matted pets will incur additional fees at the discretion of management.
  4. It should be noted that there is a greater risk of cuts and injury for severely matted pets and UPC will not be held liable for the injury of any pet.
  5. Shaving heavily matted fur can potentially cause or expose irritated skin.
  6. No refunds will be processed if UPC staff are unable to groom your pet due to the severity of the matting.

6. Illness / Injury / Condition

  1. Pet’s medical history must be disclosed before any treatment commences. We retain the right to refuse to groom any pet that may have any of the following (if unsure please consult your vet or send us a query):
    • Severe or contagious skin conditions
    • Stitches from any surgery
    • Any open or weeping wounds
    • Any form of ill health
    • Vomiting
    • Diarrhoea
    • Breathing difficulties
    • Unusual lethargy
    • Any other signs of injury not yet seen to by a vet.
    • Pregnancy (UPC does not groom heavily pregnant pets)
  2. By using UPC services, the client agrees:
    • The pet is fit and healthy. (Grooming of sick, pregnant, or elderly pets is entirely at the owner’s risk). Grooming may expose underlying skin or health problems that we cannot be held liable for.
    • The pet is vaccinated and up to date. An unvaccinated pet puts itself and others at risk.
    • It must be clearly understood and agreed that whilst every attention is given to your pet(s) they are accepted at the owner’s risk. Our first concern is for the welfare of your pet so in the event of injury or illness a vet may be called in and all costs in connection with and in the carrying out of this instruction shall be at the owner’s expense.
    • That the groomer and UPC will not be held liable or responsible for any mishap caused.
    • The client acknowledges that no complaints will be entertained more than 24 hours after being groomed.

7. Ticks and Fleas

  1. Pets with ticks and fleas will be treated with UPC choice of remedy at the current cost indicated on our price list. Owners will be advised and are encouraged to address problems areas in their pet’s home and immediate environment.
  2. The mobile salon will also need to be treated to prevent cross contamination therefore and additional charge of R50 will be levied if we are not informed prior to grooming of infestation. You will be advised to treat your pet and your home environment to eradicate the problem.
  3. Please note that tick and flea dip is a pour on insecticide UPC will not be held responsible or liable for any adverse skin reactions. We suggest that a spot-on or chewable tablet be used especially for pets with sensitive skin. It should also be noted that a dip kills only the ticks/fleas on the pet at the time and the environment will need to be treated as well to prevent reinfestation.
  4. UPC takes great care in ensuring a clean environment. We will however not be held liable or take any responsibility for your pet catching ticks or fleas. Dogs and cats can become infested with ticks and fleas in numerous ways and from multiple sources.

8. Aggressive / Difficult Dogs & Cats

  1. Dogs that are aggressive, difficult or tend to bite will generally not be groomed for their safety and ours.

9. Dewormer, Tick & Flea Treatment & Products

  1. By selecting to add Dewormer or Tick & Flea treatment like Simparica or similar, you give UPC permission to administer this. Please note that it is the responsibility of the person booking the groom to supply the correct weight of the dog/cat. UPC cannot be held liable for any adverse reactions to any of the products.
  2. UPC uses pet specific products and cannot be held liable for any adverse reactions to any products used.

10. Public Liability

  1. While every care is taken to ensure the safety of all pets, owners will not hold UPC, its staff nor owners liable for any loss or injury to their pets and/or property.
  2. As a mobile grooming service, UPC will use the client’s water and electricity to deliver the service in the comfort of the client’s home. It is the owner’s responsibilty, to appoint someone or to confirm themselves that all electrical points are switched on and off as they prefer and that taps are closed to their preference after service is completed.
  3. It is the responsibility of the client to ensure a safe parking location. If UPC or its staff members incur any loss, because of unsafe parking, UPC may hold the client liable

11. Marketing

  1. By using UPC, the client agrees to their pet being photographed/videoed and being used on UPC website/social media and for any marketing purposes.
  2. By using UPC services you agree to allow UPC to contact you regarding your customer experience which may be in the form of electronic communication. This communication may include additional marketing content.

12. Suretyship

If services are rendered on behalf of a Company, Close Corporation, Other entity or association, or person other than myself I hereby bind myself as surety and co-principal debtor with the Company, Close Corporation, Other entity or association, or person in favour of UPC for payment of all fees and disbursements owing in terms of this mandate / fee agreement. I hereby renounce the benefits of excussion, division calculation error, no cause or reason for the obligation, revision of accounts, no value received or otherwise and understand that I am jointly and severally liable for payment of the account.

13. Arrear Accounts

I agree that interest on arrear accounts be levied at the maximum rate permissible in terms of the Usury act and relevant legislation on all outstanding fees and / or disbursements incurred on my behalf.

14. Breach of this Fee Agreement, Terms & Conditions

In the event of the client breaching this agreement or any of the terms and conditions in any way whatsoever, UPC may withdraw its services, without further notice, subsequent to having made written demand to me at my physical or postal domicilium address, by delivering or posting demand, requesting me to remedy the breach and allowing 10 days from delivering or posting demand as the case may be, for the breach to be remedied. A certificate signed by any Director of UPC will be prima facie proof of the client’s indebtedness to the company.

15. Domicilium

I hereby choose as my chosen domicilium citandi et executandi for purposes of all correspondence and notices in terms of this agreement, my residential and postal address as set out in the online completed form. I undertake to notify UPC of any change in my domicilium within 7 days.

16. Notices

I agree that all notices and / or accounts be sent to my postal address, email address, alternatively residential address as set out in the online completed form and to notify of any change within 7 days.

17. Litigation

In the event of any litigation flowing from this agreement, terms and conditions, I consent to the jurisdiction of the Magistrate’s Court in terms of Section 45 of the Magistrate’s Court act, irrespective of the amount claimed.

I further agree for all legal costs in respect of litigation to be levied on the attorney and own client scale.

18. Whole Agreement

This constitutes the whole of the mandate and agreement between the parties and no representation, alteration and/or change of same or any indulgence afforded to the client will be of any effect unless reduced to writing and signed by both parties.

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